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Return & Exchange Policy

At Naughtymood, customer satisfaction is our top priority. We are committed to delivering high-quality products that meet your expectations. To ensure a smooth shopping experience, we have outlined a detailed Return & Exchange Policy below. Please read it carefully before making your purchase.

Quality Assurance

We take great care to thoroughly inspect each product before it is dispatched. Our team performs multiple layers of quality control to ensure that every order is accurate, damage-free, and of premium quality.

Despite our best efforts, if you receive a product with a manufacturing defect, we are here to help with a one-time free exchange.

What Is Covered Under Exchange

We only offer exchanges for items that meet the following criteria:

  • Manufacturing defects such as stitching issues, broken parts, or structural flaws.

  • Exchange request is raised within 24 hours of delivery.

  • An unboxing video is provided as proof.

Exchange Request Process

To request an exchange, follow these simple steps:

  1. Record an Unboxing Video

    • Start recording before opening the packaging.

    • Make sure the entire unboxing process is captured clearly.

    • Ensure the video is unedited and taken in good lighting.

  2. Share the Video With Us

    • Send the unboxing video via WhatsApp or email within 24 hours of delivery.

    • Include your order ID and a brief description of the issue.

  3. Initial Review

    • Our customer service team will review the video and details.

    • If your request meets the conditions, we will approve your exchange request.

Exchange Conditions

For your exchange request to be approved, the following conditions must be met:

  • The product must be unused, unwashed, and in its original condition.

  • All original packaging, tags, booklets, and accessories must be intact.

  • The request must be raised within 24 hours of receiving the product.

  • The exchange is valid only for the same model/design originally ordered.

  • Each order is eligible for one-time exchange only.

  • Exchange approval is subject to our customer service team's discretion.

❗ Incorrect items ordered by the customer (wrong size, color, etc.) are not eligible for exchange.

Return Shipping Responsibility

If your exchange request is approved:

  • You are required to send the product back to our return address at your own cost.

  • Please use a reliable courier service with tracking to avoid delays or lost shipments.

After You Ship the Product

Once we receive the returned product:

  1. Our team will inspect the product thoroughly.

  2. If the returned item meets our exchange conditions:

    • We will process your replacement.

    • You will receive regular updates on WhatsApp or via phone call.

  3. If the product does not qualify for exchange upon inspection, it will be sent back to you, and no replacement will be issued.

Points to Remember

  • All exchanges are subject to availability. If the item is out of stock, our team will contact you for alternative options.

  • The replacement product will be shipped within 3–5 business days after inspection approval.

  • Refunds are not applicable under any circumstances. Only exchanges are offered.

  • We do not offer any returns or exchanges on customized, personalized, discounted, or sale items.

How to Contact Us

For quick assistance and to initiate the exchange process, feel free to contact us via:

Our dedicated customer service team is here to assist you every step of the way and ensure your concerns are resolved promptly and professionally.

Final Note

By placing an order with [Your Brand Name], you agree to abide by our Return & Exchange Policy. We thank you for your understanding and support in helping us maintain a transparent and fair shopping environment for all our customers.